What to do if your site looks down

Check these first

1. Try your phone’s data instead of wifi, or the other way around. Sometimes it’s a local network issue, not your site.
2. Do a hard refresh — hold Shift and click refresh on desktop, or close and reopen the browser tab on mobile. Browsers cache old versions of pages sometimes.
3. Try a different device, if you have one handy. If it loads fine there, it’s likely just a caching issue on the first device.

If it’s still down after that

Email us right away — don’t wait. Tell us what you’re seeing (blank page, error message, old version of the site, etc.) and what device/browser you’re on. We monitor uptime on our end too, so we may already be aware, but a direct report always speeds things up.

What we do on our end

We actively monitor that your site stays online. If something goes down, we’re typically already working on it before you notice — but your report helps us confirm what you’re actually seeing.